Terms & Conditions
Introduction
At Oakleigh Watches Ltd we would like to protect both you and us by ensuring that the details of our transaction are clear – here are our Terms & Conditions.
It is important that you read and understand these terms and conditions before you order a watch from our stock or ask us to source one for you. If there is anything here that you do not understand or accept, then please talk to us about it before placing an order. Once you place an order with us, you agree to be bound by these terms and conditions.
It’s a good idea to print a copy of these terms and conditions for future reference.
These terms and conditions only apply to our consumer customers.
1. The content of the pages of the Oakleigh Watches Ltd website is for your general information and use only and is subject to change without notice.
2. Oakleigh Watches Ltd provide this website on an “as is” basis and as such accept no responsibility for any errors, which will be unintentional.
3. Oakleigh Watches Ltd reserves the right to carry out an identity check on all orders, which includes the use of Experian. Experian may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained. An identity check has no bearing on your credit rating. If the buyer’s identity does not pass the identity check, the order will be cancelled.
4. Payment
a. Stock watches.
Payment for any watch from stock is payable in full and in advance.
b. Reserving your watch.
From time to time we will be happy to reserve a watch for you. Our ability to reserve a watch must not be assumed and is by explicit prior agreement only. The watch will usually be reserved for a maximum of one calendar month. A non-refundable deposit of 10% of the purchase price will be paid to Oakleigh Watches on reservation. This deposit will be forfeit if you are unable or unwilling to complete the transaction within the agreed timescale. If Oakleigh Watches are unable to supply the watch within the agreed timescale, then your deposit will be returned to you by the same method through which it was paid.
c. Sourced watches.
When we source a watch specifically for you, we require a deposit of 25% of the purchase price when we have sourced the watch with the balance payable prior to, or on delivery. This deposit is non-refundable unless the watch that we supply differs materially from the key description that you agree with us.
We are happy to accept the following methods of payment from our UK based customers:
I. Bank transfer: We accept payment by CHAPS, BACS, faster payment (same day) transfers or international transfers. This is by far the fastest way to pay for your watch.II. Credit card or debit card.II. Credit card or debit card.
II. Credit card or debit card.
III. Cash: We accept cash payment up to a maximum of £3,000.00. You will be asked to provide evidence of identity and proof of address for all cash payments of £2,000.00 or more.
IV. Part exchange: In certain circumstances, we will be pleased to accept your current watch as part payment towards the watch that you are buying. The details will vary for every transaction, and we are not obliged to accept any part exchange for any reason.
5. The prices quoted on our website, and in any conversations with you, are in Pounds Sterling, and every transaction that we do will be in that currency. We cannot accept liability for fluctuations in the exchange rate, which may affect any refund if you are based outside the United Kingdom.
6. Delivery
Our prices include UK delivery costs. The cost of international delivery is quoted on each product page.
It’s important to provide us with accurate delivery instructions, as we will not be responsible for losses if you fail to do so. The signature of a person aged over 18 may be required at the delivery address. If no one is available when the carrier arrives, they will leave a calling card in order that you may re-arrange delivery; or you can collect the parcel from your local delivery office. You should not sign for any parcel that has been damaged or tampered with.
Alternatively, we would be delighted to meet you by prior appointment at our offices between 10.00 and 16.00 Monday to Friday and 09.00 to 12.00 on Saturday.
If you are based outside the United Kingdom, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.
7. Problems with goods
I. You must inspect your watch as soon as you can after delivery and contact us immediately if it is faulty or not as described.
II. You must take care of the parcel and its contents and return any goods that are faulty within seven days of delivery, being sure to include all accessories and paperwork that came with it.
III. If you comply with your obligations above, and if we agree that the watch was faulty on delivery, we will offer one of the following remedies:
a. To replace the watch. However, because of the type of watches that we sell we may not be able to source a suitable replacement and we are under no obligation to replace the watch where this is impossible or imposes costs on us that are unreasonable. In this case the possible remedy will be either a refund or repair.
b. To repair the watch although we are under no obligation to do this if it is impossible or imposes costs on us that are unreasonable. In this case your remedy will be limited to either refund or replacement subject to the conditions above.
c. To refund your payment in full within seven days of the watch being returned to us.
IV. Return postage, packaging and insurance will be your responsibility and you must follow our postage and packing advice to prevent damage or loss during transit. We recommend you use a tracked mail system, retain proof of postage, and insure the watch to its full value.
V. If your goods are faulty on delivery and you are based within the United Kingdom, we will refund your pre-agreed return postage costs provided you comply with our return advice and supply a copy receipt.
VI. If your goods are faulty on delivery and you are based outside the United Kingdom, we will refund reasonably incurred return postage costs to a maximum of £25.00 provided you comply with our return advice and supply a copy receipt. To avoid unnecessary import costs (that you will be liable for) please speak to us before you start the returns process.
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice or Trading Standards office. Nothing in our Terms will affect your legal rights.
8. Verifying the age of a watch
We understand that sometimes it is very important to be able to verify the year when a watch was manufactured, particularly if you are buying a birth year watch. As we explain on our Sourcing page, it is impossible to be 100% sure of the age of every component of the watch but generally the serial number or paperwork date will be used. These methods are usually highly accurate, but you acknowledge that the date of manufacture is ultimately an estimate.
Product images shown will not be actual size and will depend on your monitor’s display and colour capabilities. Colours reproduced are as accurate as electronic processes allow.
This site is governed exclusively by English Law.
Our registered details are:
10A Castle Meadow
Norwich
NR1 3DE
Telephone +44 (0) 7414 521721
Registered in England No. 8857178
9. Buy with confidence
WARRANTY
As a consumer, the warranty we provide is in addition to your legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice or Trading Standards office.
Our pre-owned watches come with a 12-month warranty, that covers your watch against manufacturing and mechanical defects, subject to the following terms and conditions. Our warranty does not cover watches that are still under manufacturer’s warranty.
I. The warranty does not cover theft or loss of your watch, normal wear-and-tear, damage caused by accidents, mishandling, mistreatment, or negligence.
II. Wear and damage to the watchstrap, glass, clasp, and cosmetic damage are not covered by our warranty.
III. If you return your watch to us with a valid warranty claim while still under the manufacturer’s warranty, we reserve the right to proceed with the works through the manufacturer’s warranty.
IV. If any third party carries out tests or work on your watch without our prior knowledge and consent then your warranty will be invalidated.
V. The use of aftermarket components can severely compromise the technical performance, reliability, and waterproofness of your watch. Any modification of your watch by the addition or substitution of components will invalidate your warranty.
VI. In the event of a claim against your warranty, we will refund, repair, or replace your watch at our sole discretion, and we will act on this as quickly as is reasonably possible.
VII. We have the final decision on all warranty claims although we appreciate that it is possible that we may disagree with you. If any dispute arises in connection with the warranty, we may instruct an independent watchmaker to determine the issues in dispute. The conclusion in their report will be binding as between the parties.
VIII. If you are based outside of the United Kingdom, you may have to pay import duty or other taxes, fees and charges applied by customs or other authorities of your country for work done under warranty, particularly if you do not correctly complete the relevant declarations and we will not be responsible for those costs.
IX. Safe postage, packing and carriage remains your responsibility although we will reimburse costs as per clause 7. IV and VI of the Terms and Conditions above.
X. Your Warranty is personal to you and is non-transferable. The Warranty is in addition to your statutory and common law rights.
XI. If you wish to make a claim against your Warranty, please contact us using the details on the main website.
OUR LIABILITY
I. Oakleigh Watches Ltd supply watches for domestic and private use. You agree not to use the watches for any commercial, business or re-sale purposes, and we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, business interruption, or loss of business opportunity.
II. We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising under or in connection with a failure by us to comply with these Terms, and our total liability to you in respect of all other losses arising under or in connection with the sale of the goods, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price paid for the goods by you.
Nothing in these terms shall limit or exclude our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); any breach of the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose); defective goods under the Consumer Protection Act 1987; or any matter in respect of which it would be unlawful for us to exclude or restrict liability.
EVENTS OUTSIDE OUR CONTROL
I. We will not be responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our control. This does not affect your legal rights.
An event outside our control means any act or event beyond our reasonable control including Acts of God, collapse of buildings, fire, flood, severe weather, explosion, accident, war, act of terrorism, industrial dispute (whether or not involving our employees), acts of local or central government or other competent authorities, interruption or failure of utility services, interruption or failure of our Website or IT system caused by third parties, or delays or non-performance caused by third parties including manufacturers, banking providers, the Royal Mail or any couriers.
OUR RIGHT TO VARY THESE TERMS
I. We have the right to revise and amend these Terms from time to time.
II. You will be subject to the terms and policies in force at the time that you place your order with us, unless any change to those terms or policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those terms or policies before your order is accepted by us (in which case we have the right to assume that you have accepted the change to the terms and policies by proceeding with your order).