Delivery & Returns
Delivery
Our prices include UK delivery costs. The cost of international delivery is quoted on each product page.
It’s important to provide us with accurate delivery instructions, as we will not be responsible for losses if you fail to do so. The signature of a person aged over 18 may be required at the delivery address. If no one is available when the carrier arrives, they will leave a calling card in order that you may re-arrange delivery; or you can collect the parcel from your local delivery office. You should not sign for any parcel that has been damaged or tampered with.
Alternatively, we would be delighted to meet you by prior appointment at our offices between 10.00 and 16.00 Monday to Friday and 09.00 to 12.00 on Saturday.
If you are based outside the United Kingdom, you may also have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt. You must comply with all laws and regulations of the country in which you are receiving the goods. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.
Problems with goods
I. You must inspect your watch as soon as you can after delivery and contact us immediately if it is faulty or not as described.
II. You must take care of the parcel and its contents and return any goods that are faulty within seven days of delivery, being sure to include all accessories and paperwork that came with it.
III. If you comply with your obligations above, and if we agree that the watch was faulty on delivery, we will offer one of the following remedies:
a. To replace the watch. However, because of the type of watches that we sell we may not be able to source a suitable replacement and we are under no obligation to replace the watch where this is impossible or imposes costs on us that are unreasonable. In this case the possible remedy will be either a refund or repair.
b. To repair the watch although we are under no obligation to do this if it is impossible or imposes costs on us that are unreasonable. In this case your remedy will be limited to either refund or replacement subject to the conditions above.
c. To refund your payment in full within seven days of the watch being returned to us.
IV. Return postage, packaging and insurance will be your responsibility and you must follow our postage and packing advice to prevent damage or loss during transit. We recommend you use a tracked mail system, retain proof of postage, and insure the watch to its full value.
V. If your goods are faulty on delivery and you are based within the United Kingdom, we will refund your pre-agreed return postage costs provided you comply with our return advice and supply a copy receipt.
VI. If your goods are faulty on delivery and you are based outside the United Kingdom, we will refund reasonably incurred return postage costs to a maximum of £25.00 provided you comply with our return advice and supply a copy receipt. To avoid unnecessary import costs (that you will be liable for) please speak to us before you start the returns process.
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice or Trading Standards office. Nothing in our Terms will affect your legal rights.